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REFUND & CANCELLATION POLICY
Refunds for Online Programs:
The student may withdraw from an online program at any time. However, once the student has enrolled in and logged into the course, they will not be eligible for a refund for any reason.
Once the student has enrolled in a course, access will be granted. However, the student may be removed from the course or community group at any time if the course policies have been abused or violated.
Refunds for 1:1 Sessions:
At the scheduled appointment time, the student agrees to join the Zoom or Google Meet call and begin the session. The teacher and student agree to start and finish each session on time.
If the student is more than 10 minutes late to a session, the teacher may consider the session canceled. In this case, the student will receive a 50% refund of the session fee.
Cancellations & Rescheduling:
All sessions must be canceled or rescheduled at least 12 hours before the scheduled appointment time.
If a session is canceled or rescheduled less than 12 hours before the appointment, the student will receive a 50% refund, and a new session will need to be booked.
Monthly package cancellations are handled upon request.
To cancel or reschedule a session, the student may do so directly through the calendar on the website or by contacting the teacher via email.